Service Your Timepiece

Service/Refinish Instructions:

  1. Call us to discuss your watch, issue present, services needed, and quote (per guide below or unique quote)
  2. Fill in this Editable PDF Form on your computer, or print out and hand fill (please print clearly)
  3. Include a completed print copy in the same package as the watch, and call or email us the package tracking information
  4. Please send watch only, no boxes or accessories (manuals, tags, etc.), to our company box
  5. We will call you upon receipt, give you an exact quote upon examining the timepiece, and begin work

We believe in the uncompromised importance of using genuine Rolex equipment and only 100% authentic Rolex parts to service your timepiece. At every service, your timepiece will be completely disassembled, cleaned, and the parts lubricated. Our watchmaker will order new Rolex parts to replace any aging or malfunctioning components of your disassembled movement, and of the case assembly parts such as the crown or the bezel insert.

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The case, bracelet, and clasp are then carefully refinished to bring your timepiece to factory fine finish. During the refinish process, it is our aim to make your timepiece look new while preserving as much metal on your timepiece as possible. The movement is then reassembled, and accuracy tested to be within +6/-4 original Swiss factory standards. Finally, the movement is reunited with the case and bracelet, and your timepiece undergoes a strict standard water and pressure test.

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Every routine service comes with our 1-year service warranty, excluding personal handling damage. In the case of vintage timepieces with discontinued parts, watches with aftermarket add-ons, and watches with water corrosion damaged cases, we can perform standard service, but no warranty applies. If you send in your timepiece for cosmetic refinishing only, no warranty applies. During our 1-year service warranty, any warranty service needed includes free expedited return shipping.

Sapphire crystal Rolex standard service (excluding Daytona, Yachtmaster II, and Sky Dweller) $475 plus cost of parts replaced. Acrylic crystal vintage Rolex standard service $495 plus cost of parts replaced. Complete refinish of case and bracelet without service $250, and this includes a complimentary water and pressure test. All prices include return expedited shipping back to you.

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We also service all Rolex chronographs, very old Rolex timepieces, and various other prominent Swiss brands including Omega, Panerai, and Tudor. Please call for actual estimates on these timepieces. Any general service/refinish questions please call or email us at Service[at]TheGreenGMTHand.com. Thank you and let us service your prized timepiece with experienced hands and genuine new factory OEM parts.

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